"We", "us" and "our" mean The Random House Group Limited.
"You" and "your" mean the person using a Website under these Terms.
"Goods" means the good(s) (including but not limited to books in printed form) you have ordered from us using a Website and “Services” means the service(s) you have ordered from us using a Website (including but not limited to ebooks), together, the “Products”.
“Prohibited Content” means the content set out in the Acceptable Use Policy contained within clause 4 of these Terms.
“Sales Terms” means the Sales Terms and Conditions which apply to all transactions made using the Websites and which can be found here.
"Working days" means all days other than Saturdays, Sundays, and Public Holidays.
Random House and TBS take your online privacy seriously. You may visit this site anonymously as often as you like without providing any personally identifying information (such as your name, address or email address). We do not collect personally identifying information from you except when you specifically provide it, and we protect the information we receive. With your consent we may gather personal information from you through Website sales, surveys, competitions and newsletters. We do not generally link your name to cookies unless you specifically provide your name to us as part of surveys, competitions and newsletters, and we do not share it with third parties which are not affiliated with Random House without obtaining your consent first. Please read below for a further explanation of the information we gather and how we use it.
3. Collection of data and how information we hold about you can be used
As you explore our Websites, you will come across places in which we ask you to provide us with information about yourself. We explain each of these below. We will not use your name or email address for any purpose other than as stated.
Services Requiring Account Registration
3.1. We require that you register an account with us prior to using certain services provided through the Websites. These services include Product purchase functions and all bulletin boards, forums or comment or review functions.
3.2. Should you wish Random House to cease using your data provided during account registration or use, please remove your details from the My Account section of the Websites, which can be found here. Please be aware that by doing this you will not be able to take advantage of many of our features. Should you discover any inaccuracies in your personal information, please update your details in the My Account section. We will then correct our records.
3.3.1. We will collect, hold and process that information including passing such elements of this information on to third parties, who may be within the Random House Group or an agent acting on our behalf, as is necessary for processing your sales order, use of other functions or account management purposes.
3.3.3. We will retain information relating to your sales history so that you can check your own order history in the My Account section and for the purpose of marketing research.
3.3.4. By registering with us, you are agreeing that Random House and TBS may use the information you provide to us and information about your account for marketing purposes. This will include sending you marketing by email if you have indicated in the My Account section that you wish to receive email marketing from us.
3.3.5. We may use the information that you provide to contact you in relation to any content that you post using a bulletin board, forum or comment or review function in the event of a query or dispute.
3.4. In order to receive the email newsletter we require you to provide an email address to which the newsletter will be sent. We may also use this email address for marketing purposes. This will include sending you marketing by email if you have indicated that you wish to receive email marketing from us. We will not pass information provided for the purposes of receiving the newsletter to third parties unless necessary for providing the newsletter.
3.5. All of our email newsletters include instructions on how to unsubscribe. Please follow these instructions to remove yourself from our individual lists.
Competitions and Surveys
3.6. We may ask for your email address and your name (along with a competition answer), so that we can contact you in the event that you win a competition. If you decide to participate, we will not use your name or email address for any purpose other than as stated in the applicable competition terms.
3.7. On occasion, we seek to gather a broader profile of some of the visitors to sections of this site (e.g. through surveys or competitions). The information that we request, may be provided to our editorial, marketing or publicity departments and our content providers, such as authors, advertisers or other publishers, to provide them with demographic information about the visitors to our site and this will be stated prior to your participation in any survey or competition to which it applies.
Email, Feedback and Enquiries
3.8. In some places in this site, we ask for your feedback, opinions, suggestions, or invite enquiries and provide you with a link or other means for contacting us. We will only use the contact address we receive from you and any other information that you provide for the purpose of responding to your enquiries or suggestions. In doing so, we may refer your details to the appropriate person or company whether a third party or within Random House.
Use of User Generated Content Functions
3.9. You should be aware that if you disclose personal information in content that you provide for bulletin boards, forums or comment or review functions that information can be collected and used by others and may result in unsolicited messages from third parties. When using these functions, you should remember that you are legally liable for the material you post, including for libel, copyright infringement and any other liability (please see the Acceptable Use Policy in the Terms, which can be found here.
4. Storage and Disclosure of Personal Data
We will retain the data we hold concerning you for as long as it is necessary to do so. We will retain and/or disclose your personal data to authorised authorities without your consent where we are required to do so under the law.
Cookies are electronic tags that most websites place on your computer in the process of sending your computer a file, such as a web page. We use them as well. A cookie can tell us when a computer that has previously visited our site returns, and what pages it requests on each of its visits. Cookies help us keep track of how our visitors (or more accurately, their computers) use our site, including such things as the type of browser they use, the frequency of their visits and the pages that are most popular. They can help smooth your travel through our site by keeping track of information that has already been provided by your computer so that you do not need to re-enter it.
In no event does the cookie we place on your computer tell us anything about your visits to other websites (except those you enter through a link on our site), or your use of the internet in any other way.
Please see the table below for an overview of the cookies that we use.
|Session||Remembers what you've done during the course of your browsing session on our websites e.g. so your shopping basket is populated with the items you've selected when you proceed to the checkout. These cookies are erased when you close your web browser.||When you perform an action on one of our websites that needs to be remembered.|
Session Cookies that we use:
|Third Party||These cookies allow integrated third party services to run through our website (for example where our websites incorporate YouTube videos or interact with Facebook).||When you interact with a third party application on our websites.|
|Advertising||These cookies control how advertising companies display ads on our websites. They do things like ensuring that you don't receive too many annoying pop-ups and counting the number of times each different ad is shown or recording whether a particular ad was clicked on. This information is anonymous and helps the advertisers work out what is a successful advert and what isn't.||Whenever you browse a web page that contains adverts.|
|Persistent||Remembers limited details about you for subsequent visits to our websites (so you don't have to tell us all over again). These stay on your computer, but can be manually deleted.||When you set a preference or create an account on our websites.|
Persistent Cookies that we use:
|Analytics||We use Google Analytics to help us analyse our web traffic. These cookies gather anonymous demographic information which we use to tell us what we're doing right and what we're doing not so right on our websites.||For a full explanation of Google Analytics Cookies, please visit their website.|
6. Links to other sites
7. Security of private information
We would like to be able to tell you that the personal information you provide us with is absolutely safe. Unfortunately, several well-publicised instances of computer security breaches make it impossible for anyone to be so confident. However we take reasonable steps to protect the information you provide us from theft, alteration or unauthorized inspection.
8. Parents and guardians
We encourage you to get involved with your children’s online usage and to be aware of the activities in which they are participating. We also ask you to check back here regularly to see what our latest policies are, particularly those relating to children. You should be aware that if your children voluntarily disclose their names, email addresses or other information on bulletin boards, forums, comment or review or other participatory areas of websites, such disclosures may result in unsolicited messages from other parties. We suggest that you discourage your child from providing such information on these Websites or elsewhere unless you are confident that the information will not be misused.